Booking Information

Why you should book your spa with us ?

  • We have special discounts for many spas in Bali
  • Save money and time
  • Easy booking in advance
  • Free transfer to and from the Spa *
  • Your treatments are reserved and hold especially for you
  • Confirmation of your booking
  • Wellness consulting and advice
  • Secure and safe !


Reservations information:

Online Bookings: 

With our booking form you have the opportunity to make an reservation for spa & wellness treatment in advance.  By submiting the form you make an reservation for the choosen spa and treatment and  you agree to our terms and conditions.
Spa & Wellness bookings have to be done minimum 12 hours in advance.
Only if you receive an confirmation by e-mail or phone your reservation is valid and confirmed.
Please provide all naccessary informations in your booking inquiry, like: Your full name, your correct e-mail, spa name, kind of treatment, how many persons, date and time of treatment, your hotel where you stay if you like a pick-up service. Optional your handphone number to contact (for pick-up, etc.)

Before booking a spa treatment, please ensure you have read the treatment and spa description, to ensure the spa and treatment will meet your needs.


After you send your spa & wellness inquiry, you will receive (within 24 hours) an e-mail confirmation if your choosen treatment and spa is available. You will find in this mail all your details of your wellness & spa booking, the payment details and pick-up informations.  Please check all your e-mail folders, some e-mail provides could cassified our mails as spam.

Prices & Rates:

The prices and rates are published on are subject to change without prior notice. Exact prices and rates will be confirmed at confirmation e-mail.  All rates are quoted in US$ or Indonesia Rupie (IR).  Tax and service charge is not include the rates if it is not mention others. Unless otherwise stipulated in the individual descriptions, tax and service charge is not inclusive.  Rates are quoted in US Dollars will be converted to local currency with the service charge and taxes, at the prevailing exchange rate for credit card payment.



For most of ouf our listet spas and wellness business payment is accepted upon check in for your choosen treatments.
Exeptions will be sent to you by e-mail.   Most of the spas accept mayor credit cards.
Payments by credit cards are converted to Indonesian currency (IR) as in goverment law.
Some spas require an deposit payment for your treatment reservation. In these cases we will send you all information and payment options by mail.



We recommend that before you reserve your wellness treatments  that you have a good idea of the date(s) you would like to visit, as well as the spa and wellness services you would like to choose. This will allow our sales advisors to recommend the best packages for you and to inform whether the spa and wellness services you are looking for are available on the date you wish to visit.
Please note that some spas provide facility for couples mainly.  Please be reminded that you will share bath time with your friend together in most of the spas if you book with your friend.


Cancellation Policy:

The treatments selected are reserved especially for you with one of our trained therapists. Any cancellation notice less than 24  hours from the original appointment will incur up to 100 % cancellation fee. In the case of no show, the full amount will be charged accordingly.  Some spas will be asking to secure a reservation for a deposit payment.  Details will be sent to you at the confirmation.
If you find it necessary to cancel your booking, please contact us or reply the booking confirmation with your cancelation notice.


Being late for the Appointment: 

Arriving late may limit the time of your treatment.  Regardless of when your treatment starts, the treatment will end on time to avoid any further delay for following guests.


Transfer Service:

We offer a free transport service to and from the most Spas in Bali to Kuta, Seminyak, Nusa Dua, Jimbaran and Sanur areas (available on treatments over USD 60 / single person or USD 40 per person by min. 2 person). Transfers must originate from the same location and treatments are taken at the same time).


Making changes to your Schedule: 

Once you have made your reservation and selected your spa and wellness services, you will receive your confirmations and schedules within 1 business day. If you would like to make any changes to the schedule, you can either email your sales advisor or call +62- 361 7445880 and we can work on revising your schedule. Please note that not all changes will be possible due to available meal, wellness and spa selections but we will always do our best! The farther in advance of your stay you inquire, the better chance that we will be able to accommodate.



It is the responsibility of guests to ensure that they are familiar with the dress code of the spa they have booked.


Medical Conditions:

If you have any allergies, dietary requirements, pregnancy or medical conditions then it is your responsibility to notify the booking advisor at the time of booking. We also strongly recommend that you notify the venue prior to arrival and once again upon arrival.


Gift Certificates:

Gift certificates can be arranged for the perfect gift or special occasion.  All gift certificates are available at our Guest Relations counter and are valid for twelve months from the date of purchase.


Spa Treatments in your Hotel / Villa

Some Spa treatments can be taken in the privacy of your Villa – simply call us on  Tel.: +62- 361 7445880


Limitation of Liability:

Please note:  does not warrant that product descriptions (Spas, Treatments, Wellness facilities), prices, rates, or other content available on the site are accurate, complete, reliable, current, or error-free. Please note that will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site, and wellness busines, regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if has been advised of the possibility of such damages.



Please note: 
– Please book your wellness & spa treatments minimum 12 hours in advance.
– Only confrimed bookings are valid for the discounted treatments at the choosen spa or wellness facilities.
– When booking with ous, please provide all naccessary informations like: your full name, spa name, kind of treatment, how many persons, date and time of treatment, your hotel where you stay if you like a pick-up service. And if possible: handphone number, hotel room number, for pickup service.

Please check also our: Terms & Condition


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